Association Management System (AMS) Transition

Frequently Asked Questions (FAQs)

We are investing in our systems and platforms for the long term. We refer to this internally as our “Digital Transformation” project. This work will take a phased approach and is about modernizing our platforms and providing staff and members with software solutions that include all the features that organizations like ours require to effectively develop and nurture relationships, communicate, measure engagement, drive collaboration, and advocate for an Internet for everyone.

It is important to note there will be a one-week downtime to allow the completion of the system change. During this downtime, there will be no access to MemberNova (our current association management system, also known as the member portal), Connect (our two-way messaging platform), Docebo (our learning platform), and for chapter leaders, Fluxx (the Internet Society Foundation’s grant system). We will provide dates for this scheduled downtime shortly.

Below are some of the most frequently asked questions about the system transition.

Last updated Tuesday, 10 October 2023

We’re looking forward to bringing you a new suite of tools that allow you to thrive as advocates for the Internet. We know this transition will bring about a lot of positive change for all of us. We thank you for your patience as we switch from old to new. If you have other questions, please don’t hesitate to contact [email protected].