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21 December 2017

Community Manager, Europe

About the Internet Society

The Internet Society is the trusted independent source for Internet information and thought leadership from around the world. With its principled vision and substantial technological foundation, the Internet Society promotes open dialogue on Internet policy, technology and future development among users, companies, governments, and other organizations. Working with its members and Chapters around the world, the Internet Society enables the continued evolution and growth of the Internet for everyone.

About the Position:

The Internet Society is searching for a Community Manager based in Europe. Reporting to the Regional Bureau Director, Europe, this position will work, with and be part of, the European Regional Bureau team that continues to build and maintain a European community around Internet-related issues in support of the Internet Society’s values. Specific duties include organization, member and chapter relations, event organization and support, promoting Internet Society positions and activities, and coordinating the participation of the European Regional Bureau at relevant fora.

Location: Europe


  • Work closely with the European Regional Bureau and in close cooperation and collaboration with the Chapters Team to implement programmes for effective chapter relations, including oversight of the implementation of policies and procedures;
  • Identify strategies to promote membership growth and retention; proactively seek solutions to boost chapter and membership interests in Europe;
  • Support and assist chapters in the development and implementation of plans to achieve their goals;
  • Create new and manage existing communication channels to keep chapters informed of ISOC regional and global information and activities, and disseminate regional activities information to internal and external audiences;
  • Serve as the primary point of contact for chapters in the European region, and address and resolve enquiries from existing and prospective chapters;
  • Suggest and implement plans that encourage and maximise opportunities for chapter leadership and members to contribute to the work of the Internet Society at the local level;
  • Promote opportunities for engagement between chapters and various Internet Society departments to leverage opportunities for information exchange and outreach;
  • Plan, coordinate, manage and execute regional events hosted by chapters in coordination with the Regional Bureau and other ISOC Teams as appropriate;
  • Work with chapters’ leadership to guide and coordinate programmes and services, including succession planning in chapters and continued development of the chapter and its activities locally;
  • Manage and coordinate regional projects, initiatives and activities with chapters, and provide input and assistance on ISOC’s regional activities and requirements as needed for the Regional Bureau and other teams;
  • Compose and prepare presentations, briefs, reports and other relevant documents for the Regional Bureau (and other teams) as and when required;
  • Serve as the conduit for information to and from chapters that is hosted on the Internet Society website and membership system, ensuring its accuracy and currency;
  • Assist in evaluating and processing applications for new chapters;
  • Plan and organize in-person and remote on-line meetings for chapters;
  • General administrative duties including but not limited to filing and preparation of documents, updating ISOC’s internal information systems, liaising with suppliers and service providers, liaising on event management logistics;
  • Travel regionally and internationally as necessary to support ISOC’s objectives and the role;
  • Perform other duties as assigned to achieve organisational objectives.

Desired Qualifications:

  • Bachelor’s Degree or equivalent, plus 5 years of experience with international non-profits managing membership and/or international chapters. In addition to the international experience, it is critical that the individual understand the challenges in working with a large diverse international member and chapter base;
  • Demonstrated track record of engaging and building communities, preferably in a volunteer or non-profit capacity;
  • Thorough understanding of association governance including experience in working on chapter bylaws, policies and procedures;
  • Excellent interpersonal skills with the ability to quickly gain trust of broad community and build enduring relationships across a vibrant regional community by demonstrating collaborative and respectful behaviour;
  • The ability to communicate clearly and effectively in English, both in writing and verbally is a must as well as proficiency in at least one additional European language;
  • Willingness and ability to travel frequently;
  • Able to handle and prioritize many projects concurrently;
  • Strong knowledge of IT, computer skills and familiarity with association management systems or customer relations management systems are desired;
  • Commitment to organization’s mission, values and plans for growth.


Compensation and benefit package for this position will be competitively commensurate with the successful applicant’s qualifications. Information about the Internet Society and its activities may be found at

Applicants should forward the attached application, resume, cover letter, along with any other relevant materials:

Applications will be evaluated until the position has been filled. The list of applicants will not be posted publicly, and will be reviewed in confidence by members of the evaluation committee.

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