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Chapter Development Manager, Asia-Pacific

About The Internet Society
The Internet Society is the world’s trusted independent source of leadership for Internet policy, technology standards, and future development. Based on its principled vision and substantial technological foundation, the Internet Society works with its members and Chapters around the world to promote the continued evolution and growth of the open Internet through dialog among companies, governments, and other organizations around the world.

About the Position
The Internet Society’s Chapters is comprised of ISOC volunteer members who are key contributors in carrying forward the mission of the Internet Society at the local level. The Chapter Development Manager for the Asia-Pacific role requires significant interaction with Chapters, its volunteer leadership, individual members and ISOC staff to strengthen and enhance the impact of the Internet Society worldwide in pursuing its mission.

The position reports to the Internet Society’s Asia-Pacific Regional Bureau Director and is functionally aligned with the Chapter Support Team.  The role requires excellent communication skills, a proven track record of excellence in community building, diplomacy, conflict resolution and the ability to multi-task.


This positon will be based in the Asia-Pacific region, preferrably in a major hub.

* Working closely with the Asia-Pacific Regional Bureau Team, and in coordination with the Chapters Team, to implement programmes for effective Chapter relations, including oversight of the implementation of policies and procedures;
* Identify strategies to promote membership growth and retention; proactively seek solutions to boost chapter and membership interest in the Asia-Pacific region;
* Support and assist chapters in the development and implementation of plans to achieve their goals;
* Create new and manage existing communication channels to keep chapters informed of ISOC regional and global information and activities, and disseminate regional activities information to internal and external audiences;
* Serve as the primary point of contact for Chapters in the Asia-Pacific region, and address and resolve enquiries from existing and prospective chapters;
* Suggest and implement plans that encourage and maximise opportunities for chapter leadership and members to contribute to the work of the Internet Society at the local level;
* Promote opportunities for engagement between Chapter and various Internet Society departments to leverage opportunities for information exchange and outreach;
* Plan, coordinate, manage and execute regional events hosted by chapters such as the Asia Internet Symposiums, INETs and other events including the Annual Regional chapter leadership workshop in coordination with the Regional Bureau and other ISOC Teams as appropriate;
* Work with Chapters’ leadership to guide and coordinate programmes and services, including succession planning in chapters and continued development of the chapter and its activities locally;
* Manage and coordinate regional projects, initiatives and activities with chapters, and provide input and assistance on ISOC’s regional activities and requirements as needed for the Regional Bureau and other Teams;
* Compose and prepare presentations, briefs, reports and other relevant documents for the Regional Bureau (and other Teams) as and when required;
* Serve as the conduit for information to and from Chapters that is hosted on the Internet Society website and membership system, ensuring its accuracy and currency;
* Assist in evaluating and processing applications for new Chapters;
* Plan and organize in-person and remote on-line meetings for Chapters;
* General administrative duties including but not limited to filing and preparation of documents, updating ISOC’s internal information systems, liaising with suppliers and service providers, liaising on event management logistics;
* Travel regionally and internationally as necessary to support ISOC’s objectives and the role;
* Perform other duties as assigned to achieve organisational objectives.

Desired Qualifications:
* Bachelors degree; with a minimum of 5 years of association or non-profit related experience, preferably involved with international membership and/or international chapters. In addition to international experience, it is critical that the individual understand the challenges in working with a large diverse international member and chapter base spread across multiple time zones;
* Solid understanding of, and experience in working with, the diverse range of cultures and countries in the Asia-Pacific region;
* Demonstrated track record of community building in a volunteer or NGO capacity;
* Must have the ability to work with, and quickly gain the trust of, broad community and build enduring relationships across a vibrant international community;
* Excellent interpersonal, verbal, and written communication skills in English, and fluency in at least one other Asian language, ability to converse in multiple Asian languages will be a distinct advantage;
* Solid multi-tasking capabilities and the ability to handle and prioritize many projects concurrently;
* Strong knowledge of IT, strong computer skills and familiarity with electronic communication applications and tools absolutely essential;
* Accomplishments that reflect teamwork, integrity and accountability, and the ability to work independently (highly self-motivated) in a fast paced and at times stressful international environment;
* Willingness and ability to work non-standard business hours to support the diverse time zones in the region;
* Willingness and ability to travel frequently;
* Commitment to organization’s mission, values and plans for growth.

Compensation and benefit package for this position will be competitively commensurate with the successful applicant’s qualifications. Information about the Internet Society and its activities may be found at

Applicants should forward a resume, salary history, and any other relevant materials to  

Applications will be evaluated until the position has been filled. The list of applicants will not be posted publicly, and will be reviewed in confidence by members of the evaluation committee.